Angel MedFlight Logbook

Angel MedFlight transports patients worldwide.

Angel MedFlight transports patients worldwide.


April 14, 2014 (Scottsdale, AZ)

In March, Angel MedFlight had a record-breaking month, transporting patients and their family members from all around the globe, including an 8,011 mile flight from T’ai Pei to Texas. When all was said and done our pilots and medical crew flew our Learjets an astonishing total of 103,254 statute miles worldwide.


We fly patients for any number of medical reasons. In March, the largest number of flights was for post trauma recovery. The ages of our patients are as diverse as the reasons they need a medical transport. Our youngest passenger in March was only 85 days old, and our oldest patient was 95 years young.


We’re so glad that we can help so many people in need of medical transports. It’s our honor to have made a positive impact on these patient’s lives. Our team stands ready 24/7/365 to go anywhere in the world to transport patients.

The Top 5 Reasons To Choose Angel MedFlight

Angel MedFlight Crew

Angel MedFlight Crew

April 10, 2014 (Scottsdale, AZ)


Angel MedFlight is the world’s leading air ambulance service provider. The way Angel MedFlight operates is unique and sets a new standard for the air medical transport industry. Below are the Top-Five reasons you should choose Angel MedFlight for your patient’s air medical transport.


 5. The Best, Highly Trained Medical Crews – Angel MedFlight Flight Nurses and Flight Paramedics undergo extensive training, hold additional certifications and attend continuing education training. They train on a high tech patient simulator called SimMan®3G.


4. Jets!! – Angel MedFlight transports patients on jet aircraft.  Unlike brokers, Angel MedFlight owns, operates and maintains a fleet of medically configured Learjet 35s and 60s. Jets fly higher, above the weather, have longer ranges, are faster and safe. With jets, Angel MedFlight has a Global Reach, transporting patient across the country or around the world.


3. Bedside-to-Bedside® – Angel MedFlight’s medical crew is with your patient for every segment of the entire medical transport, including on the ground and in the air.  Bedside-to-Bedside®ensures continuity of care.


2. Safety – ARG/US International awarded Angel MedFlight Worldwide Air Ambulance with its highest honor, the prestigious Platinum Rating. Only the safest, most trustworthy charter operators and aviation companies receive this elite award.  Angel MedFlight is committed to safety and is proud to have a perfect safety record.


1. One Touch Promise® – Angel MedFlight employs a team of experts in medicine, aviation, case management and insurance law. One Touch Promise® means that when you pick up the phone and call Angel MedFlight, their highly skilled team goes to work for you. They do all the legwork, coordinate every aspect and handle every detail of the medical flight, including contacting the insurance company, ground ambulance transfer, coordinating schedules with medical facilities and more. Angel MedFlight is an advocate for their patients.

Angel MedFlight Attending the ACMA 2014 Annual Conference

Chicago Skyline Photo By Ben Grey

Chicago Skyline
Photo By Ben Grey


April 2, 2014 (Scottsdale, AZ)


Angel MedFlight is happy to announce that we are a returning Platinum sponsor, exhibitor and guest speaker at the American Case Manager Association (ACMA) 2014 Annual Conference in Chicago, Illinois,

April 10th -13th. The conference is the country’s largest event specifically for health care delivery system case management and transitions of care professionals. Angel MedFlight will present a break-out session on Saturday April 12 from 10:30 – 11:45 a.m. entitled “The Critical Role of Case Managers in Air Medical Transport and Continuity of Care.”


The Patient Protection and Affordable Care Act has significantly changed the way in which care is delivered in the U.S. As regulations are revised and new rules are released, health care delivery system case management and transition of care has become increasingly important to ensure an effective and efficient care process.


The conference will feature up to 24 hours of continuing education, more than 50 case management leaders and healthcare experts speaking on a variety of timely topics and more than 130 sponsors and exhibitors. Events will include Essential Education for Physician Advisors and Medical Directors in

Case Management, Pediatrics-Focused Sessions and Strategic Planning: Now That you are at the Table,

What Will You Serve? There will be continuing education classes, additional break-out sessions, a silent auction and closing party.


Angel MedFlight’s medical personnel themselves participate in continuing education on an annual basis, which includes:

  • Annual airway management lectures
  • Hazardous materials recognition & response
  • Infection control
  • Stress recognition & management
  • Survival training
  • Flight safety/egress training
  • Critical care for adult, pediatric and neonatal patients
  • Emergency/trauma care
  • Invasive procedure labs including a minimum of 5 intubations per year


We believe strongly in the importance of events like the ACMA Conference to bring together professionals in the industry to learn and share best practices as well as the opportunity to dialogue in person about the needs of patients in transition of care.



Exceptional Service Is What Sets Angel MedFlight Apart

Angel MedFlight's medical team is at your side every step of the way.

Angel MedFlight’s medical team is at your side every step of the way.

February 19, 2014 (Scottsdale, AZ)

Angel MedFight is a leader and innovator in air ambulance transport. Established seven years ago by CEO, President and Founder Jeremy Freer, Angel MedFlight is recognized by patients and case managers around the world for its exceptional service, care and commitment to patient advocacy. This was Freer’s vision after seeing firsthand as a Flight Paramedic how patients in need of medical flights, were being stranded by their insurance companies dragging their feet to approve flights. Freer realized the system was broken and needed to be fixed.

One Touch Promise®

Enter Angel MedFlight , established in 2007 with Freer’s fresh and innovative One Touch Promise®, he realized that having a team in place that handles every aspect of the patient’s medical flight is a smarter, better way to do business. This alleviates so much of the stress that patient’s and families go through when faced with trying to arrange a medical flight, such as having to make multiple calls to air ambulance companies, their insurance companies, medical facilities and ground ambulance companies.

Angel MedFlight employs a team of experts in insurance law, medicine, aviation and case management. One Touch Promise® literally means that when you pick up the phone and call Angel MedFlight, this highly skilled team goes to work for you. They do all the legwork, coordinate every aspect and handle every detail of the medical flight, including contacting your insurance company,  ground ambulance transfer, coordinating schedules with medical facilities and more, so you can focus on the most important thing, your loved one. This kind of help and compassion is just what’s needed during what can already be an upsetting and stressful time for patient’s, families and friends. You won’t find this level of care and expertise anywhere else in the industry.


Not only does Angel MedFlight act as a concierge with their One Touch Promise® handling every aspect of arranging the medical transfer, they go a step farther by offering Bedside-to-Bedside® service. Once the details of the flight are arranged, to ensure continuity of care, Angel MedFlight provides its trademarked service called Bedside-to-Bedside® service. Bedside-to-Bedside® service means that the same members of the medical team that have been assigned to the patient’s transfer are at the patient’s side, during every segment of the transfer.

The medical team arrives at the sending medical facility and meets with the patient’s family members, doctors and nurses, assesses the patient’s condition and readies them for the first part of the transfer. Then the medical team accompanies the patient in the ground ambulance to the airport, where one of Angel MedFlight’s state-of-the-art medically-configured Learjets is fueled, ready and standing-by. Angel MedFlight owns, operates and maintains their own fleet of Learjet 35s and 60s. They only transport patients in these comfortable, medically-configured business jets. These pressurized, modern jets fly at higher altitudes, providing a smooth ride for the patients and families.

The same medical team members now accompany the patient on the jet, monitoring their vital signs, operating the high tech medical equipment, administering medications if needed and making sure to provide the utmost comfort for the patient. It’s reassuring for the patient and family to see the same faces and build a rapport with the medical team throughout the transport. Finally, once the flight reaches its destination, the same medical crew accompanies the patient in the ground ambulance once again to the receiving medical facility, where they again meet with the patient’s medical staff to convey the patient’s current condition and any other additional information before they transfer care of the patient to the receiving medical professionals. At this point the transfer has come full circle and the Bedside-to-Bedside® service is complete.

These additional services are what separates Angel MedFlight Worldwide Air Ambulance from other air ambulance companies and make them an industry leader. Others can provide you with a flight, but when it comes to providing care, compassion and patient advocacy, no one goes above and beyond the way the caring team at Angel MedFlight does.

Meet Another Angel, Kim Schoaf, Nurse Clinical Liaison

Kim Schoaf, Nurse Clinical Liaison

Kim Schoaf, Nurse Clinical Liaison

At Angel MedFlight, we are dedicated to exceeding our patients’ expectations and fulfilling our promises. To get there, we need great people. And as you have read in previous posts, great people we have!

Meet Kim Schoaf, our newest Nurse Clinical Liaison. Kim comes to us following an eight-year career as a Labor & Delivery nurse, in which she touched the newest lives with the greatest care.

The story of how Kim became an L&D nurse starts with her first pregnancy; it was a career choice she never envisioned. She was in college to become an elementary school teacher when something went terribly wrong. “I was surrounded by terrible nurses,” she exclaimed. “I had the worst care you can imagine. I swore then and there that I was going to become the best L&D nurse ever.” And echoing values Angel MedFlight holds dear Kim adds, “I knew that I was capable of providing the quality care, timely attention to needs, and emotional support that patients deserve.”

In her new role at Angel MedFlight, that passion and commitment go a long way in helping patients and families. Kim, as a liaison, spends her day examining medical records, doing research, and using her expansive medical knowledge and experience to communicate with medical staff and families worldwide, all in an effort to ensure a safe and successful transport for each and every patient we fly.

Within every company you will find committed people affecting charm, intrigue, and humor. And there is Kim, greeting everyone she meets with a smile and genuine conversation. And when you hear laughter in the hallway, Kim’s humor is often behind it. In self-deprecating fun, Kim mocks, “After being told I was going to be profiled, I went home and asked my family what redeeming qualities I had. Silence filled the room…for far too long.”

In all sincerity, she says, “You should know that I absolutely love my family. We love to play. There is constant laughter in our house,” she chuckles. “Even cleaning the house, we are singing and dancing.” When not at work, Kim’s life revolves around being a wife, a mother of three, and a doting daughter (her father, by the way, is the mayor of Litchfield Park, Arizona).

When asked about the approaching holidays, Kim asserts, “Christmas is my absolute favorite time of year.” From decorating to viewing the neighborhood lights, watching her father light the city tree, shopping for the perfect gifts, and eating her mother’s prime rib and au gratin potatoes, the holiday season is truly a time of joy for her. And she boasts with full voice, “Every year, I make the best sugar cookies anywhere. The entire process is strictly managed. You won’t find a better sugar cookie.” Kim’s colleagues at Angel MedFlight decided she must prove that intrepid claim.

In 2014, Kim looks forward to finishing the renovations on her house as well as completing the children’s book she is writing with artistic assistance from her oldest daughter. Professionally, she is excited to see what her new role here at Angel MedFlight brings and what she can contribute to the company and our patients.

We’re excited to have you here, Kim. Welcome to the team!

A Month to Think More about Alzheimer’s Patients and Caregivers

Alzheimer's-Association---Greater-Illinois (2)

Chicago’s Walk to End Alzheimer’s in 2012

By Angel MedFlight Contributor

Every 68 seconds, an American develops Alzheimer’s disease. In this year alone, an estimated 5.2 million Americans of all ages have this form of dementia which gradually robs our loved ones of their memory and their dignity. The disease also has a devastating impact on families as often a spouse or child becomes overburdened by the responsibilities of being a caregiver. Angel MedFlight Worldwide Air Ambulance is often called upon to transport Alzheimer’s patients and proudly recognizes November as National Alzheimer’s Disease Awareness Month and National Caregiver Month.

According to the Alzheimer’s Association, Alzheimer’s disease is the sixth leading cause of death in the United States. Because more than 5 million in this nation are living with the disease, it’s virtually impossible to find someone who hasn’t been impacted. Too many have undergone what is often referred to as “The Long Goodbye.” Anyone who has lost a loved one to Alzheimer’s understands this description because of the patients’ gradual decline as the disease progresses.

The signs start innocently at first. Dad may start writing a lot of notes to himself to remind him of simple tasks. Or he’ll ask you something over and over, not remembering he asked you that same question just a short time ago. Often a spouse steps in and recommends testing. What may be surprising to some is there is no single test that proves a person has Alzheimer’s. The Alzheimer’s Association points out that “a diagnosis is made through a complete assessment that considers all possible causes.” Medical care providers will review the patient’s medical history and there will be a physical exam and diagnostic tests. The assessment will also include a neurological exam, mental status tests and brain imaging.

The patient’s long decline may involve anxiety and drastic mood swings. Loved ones who were mild-mannered before the disease, decline to a stage where they may resist being fed or bathed and then lash out at the caregiver, sometimes violently. What the Alzheimer’s Association wants all caregivers to know is there are ways to get help. The Alzheimer’s Association website is full of information and tips for the caregiver. The site provides a 24/7 helpline where their highly trained staff will provide information on the basics of Alzheimer’s, medications and treatment options plus legal, financial and living-arrangement decisions.

The Alzheimer’s Association can also direct patients and caregivers toward support group, care training resources, free e-learning courses and an e-newsletter. Their website also has an “In My Community” page where users can type in their state or zip code to find out what programs and services are available in your area, such as support groups and educational workshops.

Angel MedFlight’s medical crew members see the devastating effects of this ravaging disease as we often are chosen to transport patients with Alzheimer’s and other forms of dementia on medical flights. If you are a caregiver, know that you don’t have to go at it alone — there are ways to find support. For more information visit

Hooked by the Autonomy in the Sky


Angel MedFlight Clinical Educator Matt Greenwell

By Angel MedFlight Contributor

You’re a traditional emergency room nurse transitioning into the air medical transportation wing of the health care world. Nursing and paramedic work on the ground involves the same science, but in air ambulance work, you’re introduced to altitude physiology and new levels of autonomy are reinforced. At Angel MedFlight, that specialized training program is headed by Clinical Educator Matt Greenwell, R.N.

Greenwell’s entry into the emergency medical care field got started after a few words of advice from his mother, a registered nurse. Many years ago, Greenwell was working in the aerospace industry and wasn’t all that thrilled about it so his mother suggested he look into volunteering at a hospital emergency department. The hospital that is now Banner Desert Medical Center in Mesa, Ariz., had an opportunity for him. “I was a volunteer in their ER. I’d go in there one night a week and kind of hang out, have some fun and learn some things and realized that was the direction I wanted to head,” says Greenwell.

With his interest in the medical field piqued, he went back to school to become a basic EMT. From there, Greenwell says he realized then that was just the starting-off point in terms of  emergency health care and it “really grabbed a hold of me.” He then went to paramedic school and shortly thereafter he realized that nursing was what he wanted to do. “When you become a paramedic, your choices are primarily either EMS and working on an ambulance or working for the fire service and I had no desire to be a firefighter.”

So it was off to nursing school for Greenwell, who also started  working as a paramedic and ER tech at Mesa Lutheran Hospital.  “I got my nursing license and they hired me into their emergency department.” After a few years at Mesa Lutheran he returned to Banner Desert and worked several years as a  member of their emergency room staff. “It was a very, very busy facility,” Greenwell says, “but as a young aggressive nurse we were into that. It was a very fast-paced ER.”

Ironically, someone who had left the aerospace industry would find himself — working in the air.  Greenwell says he had some friends who worked in the air medical industry and one day they invited him to go on a ride-along. He really hadn’t been attracted to air ambulance work but after a couple of helicopter rides, he knew he had found his calling. “I ended up in that arena and flew for a program for a number of years and then got into their education department.”

It was the autonomy Greenwell felt while treating patients in the air made him realize he was in the right place. “As an emergency department nurse we have quite a bit of autonomy  but yet we still have the physicians right there to back us up. They clearly make the decisions. In the air medical arena we still have medical direction, we have a number of standing orders and guidelines we follow — but that autonomy is there.

Greenwell began his clinical education work with another company and eventually landed at Angel MedFlight as chief flight nurse. He has since rejoined our team as the clinical educator where he stresses compassion in his training. A patient needing air ambulance transport is obviously going through a difficult time and Greenwell makes certain our medical crew members deliver the highest level of compassion and care. Our flight crews go through quarterly and annual training, both didactic (classroom) and in skills labs.

Why did Greenwell come to Angel MedFlight? “What has impressed me all along is how we really do continue to raise the bar. Our equipment is second to none, I’ve worked for a number of flight programs and we have the best of the best with everything.” Greenwell says when you mix in the company’s training and staff, “it’s a very powerful package.”