Patient Transport: “Freedom from Worry and Logistics is Priceless”


Air Ambulance Transport 11/26/2010

On November 26, 2010 Angel MedFlight relieved friends and family of Fred Taylor from the burdens of arranging an air ambulance transport.  Fred fractured his pelvis in mutiple places after and ATV accident and needed to be transported from Colorado to a rehabilitation center in California.


“Thank you Angel MedFlight.  Freedom from worry and logistics in such a move is pricesless.” - Mina Taylor

Here is a link to Mina’s blog, where she writes about Fred’s accident, Angel MedFlight and the road to recovery.

When someone you love is hurt or injured and needs an air ambulance, it can be scary and overwhelming.  Angel MedFlight understands this, so we focus on arranging every step of the transport process so you can focus on your loved one.  Our One Touch Promise™ ensures you that every detail is handled.




Straight to the Heart: American Heart Month

American Heart Month

Heart disease is the leading cause of death for both men and women in the United States.  The most common type is coronary artery disease (CAD), which can lead to heart attack.  Other cardiovascular diseases include arrhythmia, heart failure, congenital heart disease and peripheral artery disease (PAD).  Since 1963, Congress has required the president to proclaim February “American Hearth Month” to help raise awareness and urge Americans to join the battle against cardiovascular diseases.

Anyone, at any age, can develop heart disease.  “A build up of plaque in the coronary arteries over time can reduce or block blood flow to the heart, which may result in heart attack,” explains Rose Teskie, Chief Flight Coordinator at Angel MedFlight.  “But, people can reduce their chances of developing heart disease by taking a few simple steps to prevent and control factors that put them at risk and by knowing the signs and symptoms associated with heart attack.”

Risk Factors:

  • Smoking
  • Obesity
  • Diabetes
  • High cholesterol
  • High blood pressure
  • Inactivity

Signs and Symptoms of Heart Attack:

  • Chest pain or discomfort that lasts more than a couple of minutes, or that goes aways and comes back.
  • Pain or discomfort in the arms, back, neck or jaw.
  • Shortness of breath.  Feeling like an elephant is sitting on your chest.
  • Nausea, light-headedness or breaking out in a cold sweat.

Preventing Heart Disease:

  • Eat a healthy diet.
  • Exercise regularly and maintain a healthy weight.
  • Quit smoking.  If you don’t smoke, don’t start.
  • Avoid drinking too much alcohol.
  • Monitor your blood pressure.
  • Check your cholesterol.
  • Treat and manage your diabetes.

While heart disease is the leading cause of death for both men and women in the United States, women account for nearly 50% of these deaths. There are many ‘Women and Heart Disease Campaigns’ to create awareness including Go Red for Women, The Heart Truth Campaign and National Wear Red Day.  Employees of Angel MedFlight invite you to participate in National Wear Red Day to show your support for women’s heart disease awareness, by wearing a red shirt, dress, tie, pants or just a pin on February 5, 2010.

For more information on heart disease visit the sites:

Center for Disease Control and Prevention

National Heart Lung and Blood Institute

American Heart Association

*** All Angel MedFlight nurse flight coordinators are licensed nurses and case managers.

Thanksgiving the Perfect Time to Share Family Health History

Thanksgiving is National Family History Day

Thanksgiving is also National Family History Day, as declared by the U.S. Surgeon General in 2004.  When gathering with family this Thanksgiving, take some time to share your families health history.

Have a happy and healthy Thanksgiving!

Thanksgiving the Perfect Time to Share Family Health History.

2009 Phoenix Walk to Cure Diabetes: Angel MedFlight Steps Up

They came. In colorful T-shirts and comfortable shoes, they came. An estimated 25,000 of them came to raise money for the Juvenile Diabetes Research Foundation (JDRF) at the 10th annual Walk to Cure Diabetes. Volunteers from throughout Arizona laced up their sneakers and headed to Tempe Town Lake on Saturday, October 31st to “Say Boo to Diabetes.”


Angel MedFlight Booth at the JDRF Walk

Type 1 or “juvenile” diabetes is a disease that affects more than 3 million Americans and is primarily diagnosed in children and young adults, requiring lifelong insulin treatment. This year, Angel MedFlight joined the fight against diabetes as a sponsor of this event, billed as the largest walk in the world. More than 40 of our employees, family members and friends completed the 5k course. We joined a multitude of walkers of every age from infants in strollers to active seniors, many of them personally connected to those living with diabetes.

Thousands of participants stopped by the Angel MedFlight Worldwide Air Ambulance booth and learned more about medical air transportation.  Fortunately most have never needed our medical transport services, but many seemed comforted to know that we are here, in case they do. We watched the children’s faces light up when we handed out squishy Angel MedFlight airplane stress relievers and we smiled when they played with their new treasure. We even encouraged hopeful contestants to enter our drawing to win a pair of Phoenix Suns tickets to the November 22nd game against the Detroit Pistons.


Angel MedFlight Employees, friends and family at the JDRF Walk

But most of all, we thanked them, the volunteers and participants who were motivated to get out of bed early on a Saturday morning to walk for a future where children can be free from daily insulin shots and the host of other challenges associated with diabetes.  We saw the hope in their faces that one day there will be a cure, not just a treatment. We saw the passion in their eyes and we understood their commitment to making a difference. Their help was needed and they came.

Angel MedFlight thanks all of the volunteers, participants and sponsors of the 2009 JDRF Walk to Cure Diabetes! We are proud to join you.

View more photos from the JDRF Walk here.

Through my Eyes: Experiencing an Air Ambulance Transport

Transporting a patient from San Antonio to Lubbock, Texas

by Cassandra Graper

Friday, October 9, 2009.

At 7:30 a.m. I receive a message from Jeremy Freer, Angel MedFlight’s CEO. He tells me, “There is a flight leaving in 1-2 hours. Please be on that flight.”

Yes! My first flight! What a great way to end my second week of work at Angel MedFlight!

Not wanting to miss the chance to go on a flight to observe our medical crew in action, I get to the office [Angel MedFlight’s headquarters in Scottsdale, Arizona] well before 8:00 a.m.  This gives me plenty of time to find out more information about the flight.

I learn that we will be picking up a patient in San Antonio, Texas. The patient was visiting family when he became ill and needs to be transported to a medical facility in Lubbock, Texas, approximately 400 miles from San Antonio.

At 10:00 a.m. we head to the jet, a Lear 35. I admire its sleek design as I cross the tarmac to board. Once inside, it appears to have enough state-of-the-art medical equipment onboard to fill an emergency room. The pilot and co-pilot are ready for takeoff.  I am joined in the cabin by Angel MedFlight’s Critical Care Flight Nurse, Jim, and Critical Care Flight Paramedic, Ed.

Just after 10:30 a.m. we take off. This is my first time on a Learjet and my first medical transport flight. Flying on a Lear is similar to flying on a commercial jet except, of course, I get to avoid all the lines and hassle at the airport. The cabin is certainly smaller but it’s a nice, smooth flight.

After a quick two hours in the air we land in San Antonio. I join Jim and Ed in the ambulance heading to the hospital. When we arrive, Jim collects all the medical information and updates from the attending nurse. Meanwhile, Ed checks on the patient, Mr. Nelson*. At this point, I remain silent and take in as much as I can. I listen to Mr. Nelson’s medical history and current condition. It is all listed off in a flurry of medical jargon that I don’t understand, but Jim certainly does. What I do understand, is that Mr. Nelson is very ill. I absorb all of this as we then head to his room where he is surrounded by family.

View of San Antonio, TX from Angel MedFlight's Learjet 35

View of San Antonio, TX from Angel MedFlight's Learjet 35

Jim, Ed and two paramedics from the ambulance move Mr. Nelson from his hospital bed to the stretcher. Ed and Jim keep Mr. Nelson and his family informed of their every move. The family seems to find comfort in knowing exactly what is happening as it occurs. With Mr. Nelson secured on the stretcher we head to the elevator where the family says their emotional good-byes. Mr. Nelson’s wife comes with us, as she will be staying with her husband on the flight. I do my part now, and talk with her, trying to make her more comfortable. In the ambulance, she sits up front. In the back, Jim and Ed constantly monitor Mr. Nelson and let him know where we are and what they are doing.

Once at the airport, Mr. Nelson remains on a stretcher which is moved onboard and secured into place inside the cabin. With his wife sitting next to me, we are ready for takeoff. She turns and looks at me, sounding defeated says, “This is going to be the longest 55 minutes of my life.” I smile reassuringly not knowing what to say. Frankly, I don’t know what to expect either. Jim sits next to Mr. Nelson and keeps a watchful eye on his vitals and general condition throughout the entire flight. Ed and I talk with Mrs. Nelson, learning more about her husband’s medical history and what led up to this visit to the hospital.

She tells us that he has been battling cancer for a couple of years, and it has really taken a toll on his overall heath. She says her husband was doing very well recently and was able to walk and drive. They hadn’t been to San Antonio in over a year so he wanted to visit family there. When they arrived in San Antonio he suddenly became very ill and she took him straight to the hospital.

She stops for a moment and waves at her husband. She looks at me with a smile on her face and says, “He opened his eyes and it looked like he was trying to look at me.” This is the first time I see her smile.

After sitting in silence for a minute she says, “This is really great. I’m so happy you guys could help us. We thought we were going to have to take an ambulance all the way [hundreds of miles] to Lubbock. My brother is the one who called Angel MedFlight. Then I talked to a flight coordinator and she said, ‘We will do everything we can to help your husband.’ The next day I got a call from the CEO [Jeremy Freer] and he said, ‘We are coming to get your husband.’ I was so relieved and it’s just so nice to know that you [Angel MedFlight] are working to try to get my insurance to cover the flight.”

I consider for a moment how important it will be for Mrs. Nelson to devote the coming weeks to looking after her husband, not worrying about the often frustrating process of dealing with her insurance company. It’s comforting to me to know that the issue is in the capable hands of Angel MedFlight’s legal team who are so experienced in working with health insurance companies.

Then, something truly uplifting happens.  Jim asks Mrs. Nelson how to spell Lubbock. She tells him, but a moment later we hear Jim say, “Well, thank you.” Mr. Nelson has just told him how to spell Lubbock. His wife laughs. He then starts to ask questions. “Where’s my wife?” “What is she doing?” I turn to Mrs. Nelson and ask, “Was he responsive at the hospital?” She says no, he was only able to give a little hand squeeze to respond to questions. I then say to her, “Well, maybe he knows that he is on his way home.” She just smiles. I reflect for a moment on how amazing it is to experience and to see first-hand, how much what we do means to people, even the patient.

An hour later we land in Lubbock. Mrs. Nelson sits next to her husband and talks with him. He wants to know how she is doing and how long it will be before he can actually go home. He was barely responsive before the flight, and now he is having a conversation with his wife. I say it again, “Just amazing!”

While Jim and Ed move Mr. Nelson into the ambulance I speak with his wife. We talk about the weather, her family, the flight and then, when the ambulance is ready to depart, she leaves us with a heartfelt, “Thank you.”

I love my job!

* The patient’s name has been changed to protect his privacy.

Angel MedFlight Provides Air Medical Transportation for Accident Victim Needing Transport from France to U.S.

The air ambulance company steps in once again where the insurance carrier fails.


Scottsdale, AZ  — The air ambulance company, Angel MedFlight,, is happy to report a 20-year-old Ariel Gernes, who sustained several traumatic injuries from a multiple vehicle collision while she was visiting France, is now back in the United States receiving acute care. Angel MedFlight provided the air medical transportation after Gernes’ insurance company refused to provide medical transport back to the United States.

Immediately after the accident, Gernes was taken to a level one trauma center in Clichy, France where she underwent multiple procedures including brain surgery, removal of her spleen, partial removal of her liver, chest tube placement, and many more lifesaving interventions.

As Gernes started the recovery process, her physicians discussed with the family how she would need to be transferred to a rehab facility for physical and neurological rehab, but she would not be eligible for admission into any other medical facility in France without the proper citizenship. Therefore, the family was informed there were no other options except an air ambulance flight back to the United States.    

Despite having coverage for air medical transportation within her insurance policy, a directive from the attending trauma physician, and the pleading of the medical facility in France, the insurance carrier refused air medical transportation back to the United States. The denial stated, “The transport is for the convenience of the doctor, staff, or family and therefore is not medically necessary.” Even after appealing the decision, the air medical transport was denied. The carrier went as far to tell the family that air medical services were exclusively for “repatriation” purposes. During the final telephone call, the insurance representative told the Gernes family they would have to pay for the air medical transport out of their own pocket and try to get reimbursed afterward.

Abandoned by their own insurance company, the Gernes family began a search for solutions. They found their answer with Angel MedFlight Worldwide Air Ambulance. Angel MedFlight is pleased to report that Ariel has been transported back to Boston, Massachusetts and is receiving the acute care she desperately needs. On behalf of the family, Angel MedFlight advanced several hundred thousand dollars to perform the flight in an emergent fashion. At this time, because of the “poor faith” actions by the insurance carrier, Angel MedFlight will utilize its in-house attorneys on the patient’s behalf, to recoup the insurance benefits that are declared within her plan.



About Angel MedFlight:
Angel MedFlight is corporately based in Scottsdale AZ. Through sole and exclusive aircraft vendor relationships, Angel MedFlight staffs each air ambulance with two critical care flight personnel at all times. The organization performs air medical transportation on a domestic and international basis. Angel MedFlight prides itself on executing its One Touch Promise: “From first contact…from bed to bed…on the ground and in the air, Angel MedFlight’s One Touch Promise assures you that everything is handled.” For more information, please visit

Angel MedFlight Worldwide Air Ambulance Services
8014 East McClain, Suite 120
Scottsdale, Arizona 85260-1329
United States of America
Toll Free: 877-264-3570
International Dialing: 480-634-8017
Facsimile: 888-883-9506


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