Celebrating EMS Week, May 15-21

EMS Week unites local communities and medical personnel to publicize safety and honor the dedication of those who provide lifesaving service at the front-lines of medicine.

EMS team members provide lifesaving care around the clock, every day of the year. Access to quality emergency care can drastically improve the survival and recovery rate of people experiencing sudden illness or injury, and EMS team members are the first line of defense.

The EMS system includes emergency physicians and nurses, EMTs, paramedics, firefighters, educators, administrators and others. Truly committed to their profession, EMS team members engage in thousands of hours of specialized training and continuing education to hone their lifesaving skills.

Thank you, EMS professionals, for all you do to save lives every day of the year!

Angel MedFlight is proud to recognize our own critical care flight paramedics. Thank you Jeff, Matt, Scott, Ed and Joe for your dedication and care. We couldn’t do it without you!

Caring for Elderly Parents:

Angel MedFlight Reunites a Family to Assist in Father’s Care

Parents are the loving hands that guide us through childhood and steer us into the adult world. When they can no longer care for themselves or cannot be adequately cared for at home, it becomes imperative for their adult children to select a long-term care facility close by to monitor their treatment and ensure their comfort.  Recently a Texas man, Bob Nichols*, was confronted with this situation.

Bob’s parents, John* and Catherine*, have been married for 62 years and have lived most of that time in Pennsylvania, more than 1500 miles from their son’s home outside San Antonio. Following a stroke in the spring of 2009, John has required in-patient rehabilitation. After several months of treatment, it became apparent that Catherine needed assistance in supporting John’s recovery. Bob convinced his parents to join his family in Texas. However, at 83 years old, John’s weakened physical condition made commercial air travel extremely risky if not impossible.


Transporting John*: Aboard the Medical Learjet 35

Bob contacted Angel MedFlight to request an air ambulance medical flight for his parents. Cheryl Stroman, an Angel MedFlight flight coordinator, assured Bob that she would handle every detail of the medical transport, with bedside-to-bedside service for his father. On October 22, the Angel MedFlight medical crew secured John’s stretcher and assisted Catherine into a medically configured Learjet 35 bound for San Antonio.

“I wanted to move down [to Texas] in ‘96,” Catherine explained to the medical crew during the flight, “but he [John] wouldn’t do it.”  Now, being close to their family for additional help and support will be highly beneficial for John’s recovery.

Four short hours later, the couple arrived in San Antonio. Catherine thanked the Angel MedFlight medical crew for their care and dedication, exchanging hugs with them. Bob was relieved to have his parents safely escorted to their new home in Texas and he immediately contacted Cheryl to express his appreciation.

“My mother and I want to thank you and Angel MedFlight for all of your help and consideration in moving my father and mother to Texas. It could not have gone any smoother, just as you told me. They got here safely and Dad’s in the nursing home and I’m sure his progress will improve. Again thanks for all of your hard work and effort. The Angel MedFlight crew was great with my parents.”

*Names have been changed to protect the patient’s privacy.

Watch the video of the transport to hear Catherine’s* story.


In the Final Hour Prior to Litigation, Angel MedFlight’s Team Overturned the Decision by BlueCross BlueShield

SCOTTSDALE, Ariz., Sept. 01, 2009 (GLOBE NEWSWIRE) — Four hundred and nine days ago, Sally’s health insurance company told her they would not cover her air ambulance flight to be evaluated for a liver transplant. Yesterday, after four appeals and countless hours of work by Angel MedFlight‘s patient advocates, that decision was reversed. The insurance company will now pay the full amount of the services provided by Angel MedFlight.

In December, 2008, Sally, was suffering from end stage liver failure. Her doctors told her she needed to receive a liver transplant evaluation in order to get on the transplant list. Travel by ground ambulance or a commercial flight were not an option for Sally due to her condition. Nevertheless, her health insurer refused to approve the flight on the grounds that it was “not medically necessary.” At that point, she was faced with two options: (1) giving up the chance of a transplant, or (2) taking the time to try and raise thousands of dollars for the flight. Sally may have had options but, sadly, Sally did not have extra time. That is when Angel MedFlight stepped in, reviewed her insurance policy, and conducted the flight.

“When health insurance companies deny authorization every air ambulance company runs for the hills,” said Jeremy Freer, Angel MedFlight CEO. “If they cannot get paid in advance, either from insurance or from the patient’s family, they will not conduct the flight. That’s one of the big differences that sets apart Angel MedFlight. We will provide the care needed by the patient, when no one else will.”

After conducting the flight, Angel MedFlight‘s legal team, led by attorney Kelly LoCascio, Esq., went to bat for Sally. The claim was governed by the Employee Retirement Income Security Act of 1974 or ERISA, a federal law governing most health insurance policies that even most lawyers do not understand.

“Unfortunately, health insurance companies frequently deny coverage for health benefits when they should be paid,” said LoCascio. “They deny claims knowing the patient will not understand the intricacies of ERISA law, are too involved with their health, or just get tired of the fight which forces the patient to miss crucial appeal deadlines, and do not have the resources to hire a lawyer. We take on the battle so our patients don’t have to. In Sally’s case, the system worked, Angel MedFlight performed the service, the insurer denied benefits, and after much exhaustive efforts Angel MedFlight ensured that BlueCross BlueShield carried out their obligations.”

About Angel MedFlight Worldwide Air Ambulance Services:

Founded in 2006. Angel MedFlight is a full-service provider for medical ground and air transport. Part of Angel MedFlight’s mission is to fulfill the urgent need for integrity and excellence in the air ambulance industry. Only the best aircraft, equipment and personnel are used. Angel MedFlight delivers on their promises, and goes to any lengths to make patient transport as smooth, comfortable, and worry-free as possible.


Angel MedFlight Provides Air Medical Transportation for Accident Victim Needing Transport from France to U.S.

The air ambulance company steps in once again where the insurance carrier fails.


Scottsdale, AZ  — The air ambulance company, Angel MedFlight, http://www.angelmedflight.com, is happy to report a 20-year-old Ariel Gernes, who sustained several traumatic injuries from a multiple vehicle collision while she was visiting France, is now back in the United States receiving acute care. Angel MedFlight provided the air medical transportation after Gernes’ insurance company refused to provide medical transport back to the United States.

Immediately after the accident, Gernes was taken to a level one trauma center in Clichy, France where she underwent multiple procedures including brain surgery, removal of her spleen, partial removal of her liver, chest tube placement, and many more lifesaving interventions.

As Gernes started the recovery process, her physicians discussed with the family how she would need to be transferred to a rehab facility for physical and neurological rehab, but she would not be eligible for admission into any other medical facility in France without the proper citizenship. Therefore, the family was informed there were no other options except an air ambulance flight back to the United States.    

Despite having coverage for air medical transportation within her insurance policy, a directive from the attending trauma physician, and the pleading of the medical facility in France, the insurance carrier refused air medical transportation back to the United States. The denial stated, “The transport is for the convenience of the doctor, staff, or family and therefore is not medically necessary.” Even after appealing the decision, the air medical transport was denied. The carrier went as far to tell the family that air medical services were exclusively for “repatriation” purposes. During the final telephone call, the insurance representative told the Gernes family they would have to pay for the air medical transport out of their own pocket and try to get reimbursed afterward.

Abandoned by their own insurance company, the Gernes family began a search for solutions. They found their answer with Angel MedFlight Worldwide Air Ambulance. Angel MedFlight is pleased to report that Ariel has been transported back to Boston, Massachusetts and is receiving the acute care she desperately needs. On behalf of the family, Angel MedFlight advanced several hundred thousand dollars to perform the flight in an emergent fashion. At this time, because of the “poor faith” actions by the insurance carrier, Angel MedFlight will utilize its in-house attorneys on the patient’s behalf, to recoup the insurance benefits that are declared within her plan.



About Angel MedFlight:
Angel MedFlight is corporately based in Scottsdale AZ. Through sole and exclusive aircraft vendor relationships, Angel MedFlight staffs each air ambulance with two critical care flight personnel at all times. The organization performs air medical transportation on a domestic and international basis. Angel MedFlight prides itself on executing its One Touch Promise: “From first contact…from bed to bed…on the ground and in the air, Angel MedFlight’s One Touch Promise assures you that everything is handled.” For more information, please visit http://www.angelmedflight.com.

Angel MedFlight Worldwide Air Ambulance Services
8014 East McClain, Suite 120
Scottsdale, Arizona 85260-1329
United States of America
Toll Free: 877-264-3570
International Dialing: 480-634-8017
Facsimile: 888-883-9506


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