Meet our team: Dispatch/Safety Officer Wendy Whitaker

Dispatch/Safety Officer Wendy Whitaker

Dispatch/Safety Officer Wendy Whitaker

By: Angel MedFlight Contributor

When you or your loved one is being transported by Angel MedFlight, you are aboard an airplane operated by our parent company Aviation West Charters. AWC has an excellent safety record and one of the persons responsible for that is Dispatch/Safety Officer Wendy Whitaker.

In her dispatch role, Wendy plans flights in accordance with Federal Aviation regulations or FARs. She also communicates information to Fixed Base Operators (FBOs) and pilots and arranges services as needed.

Aviation West Charters is a 24/7 operator which means a person like Wendy needs to make sure there is someone to meet our aircraft at its destination, especially when operating at night, or on weekends and holidays.

Wendy must find out information prior to the jet’s arrival. Will there be a ground power unit (GPU) available? Will the FBO have maintenance available in case of a mechanical issue? Is de-icing available and is there hangar space if the plane is staying overnight?

Aviation West Charters has a sparkling safety record. Wendy is part of the reason AWC currently holds a Gold ARGUS rating and is working toward the highly sought-after Platinum rating.

As safety officer, Wendy works on proactively identifying risks through internal audits, she maintains records, conducts safety training and ensures company policy and procedures are complied with.

While so much falls on Wendy’s shoulders, the former Fairbanks, AK resident loves working with the Angel MedFlight team. She says “each employee has the ability to make a positive difference. New ideas are encouraged and feedback is valued.” She says the company doesn’t believe in cutting corners but instead sees every day as an opportunity to be better.

Wendy appreciates the energy surrounding each flight. She’s moved by the compassion she sees from the flight coordinators which serves as a reminder that behind each flight we perform there is a story.

There is a deep personal side to working with the Angel MedFlight team and Wendy says the flights that impact her most are when terminally ill patients get to go home. “Having cared for my grandfather when he was terminally ill, I became aware of how comforting being home in a familiar setting can be for patients with a terminal diagnosis.”

Wendy says she likes “to stay busy and accomplish something every day.”  It’s that kind of drive to excel which helps make Angel MedFlight the number-one choice in worldwide air ambulance services.

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