By Angel MedFlight Contributor
Going home at night knowing you helped someone during a critical time in their life. That happens a lot for workers in the air ambulance industry. At Angel MedFlight, our flight coordinators, pilots, medical staff and other members of the team will tell you about the good feeling they get inside after providing care that exceeds the patients’ expectations.
If you survey Angel MedFlight employees and ask them what makes the job so rewarding, their answers will have the common theme of coming to the aid of people in the midst of a medical crisis.
Melinda Tran works in our Logistics department, helping to make sure our pilots and medical flight crews are linked up with our air ambulance jets in the field. Tran recalls setting up a medical flight during the Christmas holiday season. Truly dedicated to her job, she was on her laptop helping to coordinate the flight while on a cabin trip up north. “It was definitely cool to be part of making a flight happen and that I got to do it remotely while spending time with my family for the holidays,” says Tran.
Tran says, “I like knowing that we are making a difference in so many people’s lives and helping so many families and friends help their loved ones. Everyone pulls together so well to work as a team to accomplish our goal of delivering the best care for our patients and families.”
Chief Pilot Kindle Tannery shares a rewarding experience he’s had in his time at Angel MedFlight. “I had the opportunity of transporting quintuplets from Scottsdale, Arizona to Wilmington, North Carolina. The mission consisted of using one of our Learjets to transport the mother and father and their newborn quintuplets home after a very long stay at Neonatology Associates in Phoenix. It was a rewarding experience to witness the family reuniting with all their friends and loved ones and welcoming home these newborn babies.”
Flight Department Administrator and Dispatcher Joe Pierce gets a good feeling inside knowing our team was able to provide air ambulance service to patients being moved to a higher level of care or closer to their families. “It puts a smile on your face knowing that we were all apart of making them happy,” says Pierce.
Service for our patients at Angel MedFlight does not end when they leave our air ambulance jets, or when the medical flight crews depart the patient’s bedside at the receiving facility. No, our service to patients can continue long after the medical transport as our Claims Department advocates for the patient and fights for insurance benefits the patient is due. Roberto Antonio of the Claims Department says, “It’s rewarding to me when insurance companies must pay a portion of all that the patient has paid into their benefits.” Antonio says it’s one of the biggest motivators when he gets a claim processed and paid out.
Whether it’s in flight coordination, aviation, medical, legal, claims, human resources and business development, when an Angel MedFlight employee brings his or her day to a close, there’s a common feeling running through all of us. We’ve helped someone. And that’s one great feeling.
*Angel MedFlight currently utilizes the services of sole and exclusive FAA F.A.R. Part 135 vendors, such as AeroJet Services, LLC (License Number: J7EA116I).