Exceptional Service Is What Sets Angel MedFlight Apart

Angel MedFlight's medical team is at your side every step of the way.

Angel MedFlight’s medical team is at your side every step of the way.

February 19, 2014 (Scottsdale, AZ)

Angel MedFight is a leader and innovator in air ambulance transport. Established seven years ago by CEO, President and Founder Jeremy Freer, Angel MedFlight is recognized by patients and case managers around the world for its exceptional service, care and commitment to patient advocacy. This was Freer’s vision after seeing firsthand as a Flight Paramedic how patients in need of medical flights, were being stranded by their insurance companies dragging their feet to approve flights. Freer realized the system was broken and needed to be fixed.

One Touch Promise®

Enter Angel MedFlight , established in 2007 with Freer’s fresh and innovative One Touch Promise®, he realized that having a team in place that handles every aspect of the patient’s medical flight is a smarter, better way to do business. This alleviates so much of the stress that patient’s and families go through when faced with trying to arrange a medical flight, such as having to make multiple calls to air ambulance companies, their insurance companies, medical facilities and ground ambulance companies.

Angel MedFlight employs a team of experts in insurance law, medicine, aviation and case management. One Touch Promise® literally means that when you pick up the phone and call Angel MedFlight, this highly skilled team goes to work for you. They do all the legwork, coordinate every aspect and handle every detail of the medical flight, including contacting your insurance company,  ground ambulance transfer, coordinating schedules with medical facilities and more, so you can focus on the most important thing, your loved one. This kind of help and compassion is just what’s needed during what can already be an upsetting and stressful time for patient’s, families and friends. You won’t find this level of care and expertise anywhere else in the industry.

Bedside-to-Beside®

Not only does Angel MedFlight act as a concierge with their One Touch Promise® handling every aspect of arranging the medical transfer, they go a step farther by offering Bedside-to-Bedside® service. Once the details of the flight are arranged, to ensure continuity of care, Angel MedFlight provides its trademarked service called Bedside-to-Bedside® service. Bedside-to-Bedside® service means that the same members of the medical team that have been assigned to the patient’s transfer are at the patient’s side, during every segment of the transfer.

The medical team arrives at the sending medical facility and meets with the patient’s family members, doctors and nurses, assesses the patient’s condition and readies them for the first part of the transfer. Then the medical team accompanies the patient in the ground ambulance to the airport, where one of Angel MedFlight’s state-of-the-art medically-configured Learjets is fueled, ready and standing-by. Angel MedFlight owns, operates and maintains their own fleet of Learjet 35s and 60s. They only transport patients in these comfortable, medically-configured business jets. These pressurized, modern jets fly at higher altitudes, providing a smooth ride for the patients and families.

The same medical team members now accompany the patient on the jet, monitoring their vital signs, operating the high tech medical equipment, administering medications if needed and making sure to provide the utmost comfort for the patient. It’s reassuring for the patient and family to see the same faces and build a rapport with the medical team throughout the transport. Finally, once the flight reaches its destination, the same medical crew accompanies the patient in the ground ambulance once again to the receiving medical facility, where they again meet with the patient’s medical staff to convey the patient’s current condition and any other additional information before they transfer care of the patient to the receiving medical professionals. At this point the transfer has come full circle and the Bedside-to-Bedside® service is complete.

These additional services are what separates Angel MedFlight Worldwide Air Ambulance from other air ambulance companies and make them an industry leader. Others can provide you with a flight, but when it comes to providing care, compassion and patient advocacy, no one goes above and beyond the way the caring team at Angel MedFlight does.

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